System dynamics modeling: a call center learning and decision-support tool (2004)
Source: Proceedings: IIE annual conference and exhibition. Conference titles: Industrial Engineering Research Conference. Unidade: EESC
Subjects: SISTEMAS DINÂMICOS (MODELAGEM), TELECOMUNICAÇÕES
ABNT
GROESBECK, Richard L. et al. System dynamics modeling: a call center learning and decision-support tool. 2004, Anais.. Norcross: Institute of Industrial Engneers, 2004. . Acesso em: 07 jun. 2024.APA
Groesbeck, R. L., Sousa, G. W. L. e, Van Aken, E. M., Carpinetti, L. C. R., & Hall, M. (2004). System dynamics modeling: a call center learning and decision-support tool. In Proceedings: IIE annual conference and exhibition. Norcross: Institute of Industrial Engneers.NLM
Groesbeck RL, Sousa GWL e, Van Aken EM, Carpinetti LCR, Hall M. System dynamics modeling: a call center learning and decision-support tool. Proceedings: IIE annual conference and exhibition. 2004 ;[citado 2024 jun. 07 ]Vancouver
Groesbeck RL, Sousa GWL e, Van Aken EM, Carpinetti LCR, Hall M. System dynamics modeling: a call center learning and decision-support tool. Proceedings: IIE annual conference and exhibition. 2004 ;[citado 2024 jun. 07 ]