Benchmarking Six Sigma implementation in services companies operating in an emerging economy (2014)
- Autores:
- Autor USP: CARVALHO, MARLY MONTEIRO DE - EP
- Unidade: EP
- DOI: 10.1108/bij-03-2012-0014
- Assuntos: ADMINISTRAÇÃO DA QUALIDADE; SERVIÇOS (ORGANIZAÇÃO;OPERAÇÃO); BENCHMARKING
- Idioma: Inglês
- Resumo: Purpose – The paper reports case studies conducted in services organizations that apply Six Sigma in an emerging economy. Aspects of human resources and full-time specialist, infra-structure, top management leadership, customer requirements, focus on financial and non-financial results, structured method and strategic project selection are investigated. The paper aims to discuss these issues. Design/methodology/approach – Case-based research is employed as methodological approach. Data were mostly gathered through semi-structured interviews with managers involved with Six Sigma implementation. When available, archival data were also used to achieve more evidence towards triangulation. Then, the aggregation of the results was done a posteriori. Findings – It was verified that Six Sigma was successfully implemented in those companies, however with some drawbacks. The studied companies adopt Six Sigma in association with other quality management approaches, mainly ISO 9000: 2008 and lean production. Research limitations/implications – The study was limited to three service companies. Therefore, the study findings are not subject to generalisation for other similar firms. Practical implications – The research shows the importance of Six Sigma implementation in service companies in addition to its contribution to practical application by identifying the relevant aspects of its introduction. It enables practitioners to use the findings on factors that should be taken into consideration when applying Six Sigma. Originality/value – It is one of the few studies on Six Sigma analysis in emerging economies. In addition, the empirical results found support in existing theory to some extent
- Imprenta:
- Fonte:
- Título do periódico: Benchmarking: An International Journal
- ISSN: 1463-5771
- Volume/Número/Paginação/Ano: v. 21, n. 1, p. 62-76, 2014
- Este periódico é de assinatura
- Este artigo NÃO é de acesso aberto
- Cor do Acesso Aberto: closed
-
ABNT
MIGUEL, Paulo Augusto Cauchick e CARVALHO, Marly Monteiro de. Benchmarking Six Sigma implementation in services companies operating in an emerging economy. Benchmarking: An International Journal, v. 21, n. 1, p. 62-76, 2014Tradução . . Disponível em: https://doi.org/10.1108/bij-03-2012-0014. Acesso em: 27 abr. 2024. -
APA
Miguel, P. A. C., & Carvalho, M. M. de. (2014). Benchmarking Six Sigma implementation in services companies operating in an emerging economy. Benchmarking: An International Journal, 21( 1), 62-76. doi:10.1108/bij-03-2012-0014 -
NLM
Miguel PAC, Carvalho MM de. Benchmarking Six Sigma implementation in services companies operating in an emerging economy [Internet]. Benchmarking: An International Journal. 2014 ; 21( 1): 62-76.[citado 2024 abr. 27 ] Available from: https://doi.org/10.1108/bij-03-2012-0014 -
Vancouver
Miguel PAC, Carvalho MM de. Benchmarking Six Sigma implementation in services companies operating in an emerging economy [Internet]. Benchmarking: An International Journal. 2014 ; 21( 1): 62-76.[citado 2024 abr. 27 ] Available from: https://doi.org/10.1108/bij-03-2012-0014 - Sistema especialista para auxiliar nos servicos pos-venda
- Estruturas de gerenciamento de projetos e competências em equipes de projetos
- Aplicação do ahp para obtenção da voz do consumidor: o caso de um hotel ecológico
- Professora da Poli-USP, Marly Monteiro de Carvalho, é empossada como membro titular da Academia Nacional de Engenharia. [Depoimento a Amanda Rabelo]
- Two-lenses model to unfold sustainability innovations: a tool proposal from sustainable business model and performance constructs
- Análise das dimensões de sucesso em projetos de bens de capital: uma abordagem explorando a perspectiva soft e hard em projetos
- Six sigma project: the portfolio management perspective
- Human reliability and ergonomics: a literature review from 1963 to 2011
- Indicadores de desempenho: o caso de uma instituição de pesquisa. (Em CD-Rom)
- Concepção de um programa de gerência de projetos em instituição de pesquisa
Informações sobre o DOI: 10.1108/bij-03-2012-0014 (Fonte: oaDOI API)
Download do texto completo
| Tipo | Nome | Link | |
|---|---|---|---|
 | Carvalho-2014-benchmarkin... |
Como citar
A citação é gerada automaticamente e pode não estar totalmente de acordo com as normas
