The customer care IT tools as a competitive advantage factor in the Brazilian retail industry

The customer care IT tools as a competitive advantage factor in the Brazilian retail industry (2009)

Authors:
USP affiliated authors: DONAIRE, DENIS - FEA ; SANTOS, SILVIO APARECIDO DOS - FEA
Unidade: FEA
Subjects: SERVIÇO DE ATENDIMENTO AO CONSUMIDOR (ANÁLISE); TECNOLOGIA DA INFORMAÇÃO (IDENTIFICAÇÃO;AVALIAÇÃO); WEB SITES (ANÁLISE)
Language: Inglês
Imprenta:
- Publisher: Business Association of Latin American Studies
- Publisher place: Guadalajara
- Date published: 2009
Source:
- Título do periódico: Innovation and wealth creation in Latin America
Conference titles: BALAS 2009

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ABNT

GASPAR, Marcos Antonio e DONAIRE, Denis e SANTOS, Silvio Aparecido dos. The customer care IT tools as a competitive advantage factor in the Brazilian retail industry. 2009, Anais.. Guadalajara: Business Association of Latin American Studies, 2009. . Acesso em: 16 abr. 2024.
APA

Gaspar, M. A., Donaire, D., & Santos, S. A. dos. (2009). The customer care IT tools as a competitive advantage factor in the Brazilian retail industry. In Innovation and wealth creation in Latin America. Guadalajara: Business Association of Latin American Studies.
NLM

Gaspar MA, Donaire D, Santos SA dos. The customer care IT tools as a competitive advantage factor in the Brazilian retail industry. Innovation and wealth creation in Latin America. 2009 ;[citado 2024 abr. 16 ]
Vancouver

Gaspar MA, Donaire D, Santos SA dos. The customer care IT tools as a competitive advantage factor in the Brazilian retail industry. Innovation and wealth creation in Latin America. 2009 ;[citado 2024 abr. 16 ]