Start over Filtrado por: "FFLCH" Filtrado por: "EESC"¬Filter[]=about:"ADMINISTRAÇÃO DA QUALIDADE"¬Filter[]=about:"PRESTAÇÃO DE SERVIÇO"¬Filter[]=authorUSP.name:"SOARES, ISMAR DE OLIVEIRA" Filtrado por: "The Virtual Customer: a New Paradigm for Improving Customer Relations in Libraries and Information Services. Satellite Meeting/Colloque Satellite"

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