@inproceedings{inproceedingse24d8f38,
title   = {Guidelines for the formulation of a new quality management system model for design firms},
author = {Oliveira, Otávio José de and Melhado, Sílvio Burrattino},
year = {2003},
publisher = {University of São Paulo/Escola Politécnica/Civil Construction Engineering Dept.},
booktitle   = {International Conference Construction Project Management Systems: The Challenge of Integration}
}