@inproceedings{inproceedingseb8c4d9c,
title   = {Evaluation of business process management: BMP in the context of a national support program fot the state exchequer},
author = {Gouvêa, Maria Aparecida and Sobreira Netto, Francisco and Ferreira, João Eduardo},
year = {2006},
publisher = {Production and Operations Management Society},
booktitle   = {Annual Conference of POMS}
}