@inproceedings{inproceedings76d1367c,
title   = {Quality measures for libraries and information services},
author = {Melo, Luiza Baptista and Sampaio, Maria Imaculada Cardoso},
year = {2006},
publisher = {Faculdade de Engenharia Universidade do Porto-FEUP},
booktitle   = {Annual Conference}
}