@inproceedings{inproceedings63946e4c,
title   = {Quality measures for Academic Libraries and information services: two implementation initiatives - mixed-model CAF-BSC-AHP and PAQ-SIBI-USP},
author = {Melo, Luiza Baptista and Sampaio, Maria Imaculada Cardoso},
year = {2006},
publisher = {Faculdade de Engenharia - Universidade do Porto},
booktitle   = {Annual Conference: Embedding Libraries in Learning and Research}
}