@inproceedings{inproceedings2e09ca95,
title   = {Quality and satisfaction regarding bank services directed to high income clients in the city of São Paulo},
author = {Gouvêa, Maria Aparecida and Masano, Ana Carolina Raduan},
year = {2007},
publisher = {TECSI/EAC/FEA/USP},
booktitle   = {Congresso Internacional de Gestão da Tecnologia e Sistemas de Informação - CONTECSI}
}