TI - A study on operational actions in it outsourced services in Brazil PY - 2007 AU - Ferreira, André Machado Dias AU - Amato Neto, João AU - Laurindo, Fernando José Barbin T2 - International Annual EurOMA Conference J2 - EurOMA 2007 - Managing Operations in an Expanding Europe: proceedings PP - Ankara, Turkey PB - Bilkent University ER -