@inbook{inbook04467c45,
title   = {Knowledge management in higher education: the business side performance},
author = {Rodrigues, Leonel Cezar and Maccari, Emerson Antônio and Almeida, Martinho Isnard Ribeiro de},
year = {2004},
publisher = {Wit Press},
journal   = {The Internet society : advances in learning, commerce and security}
}