@inproceedings{inproceedings4757d9e3,
title   = {The offline and online channels for requesting tourist services},
author = {Gouvêa, Maria Aparecida and Nino, Fanny Mori and Barth, Mathias Gandolfo},
year = {2010},
publisher = {Production and Operations Management Society - POMS},
booktitle   = {Annual Conference of the POM}
}