@inproceedings{inproceedingse885dbbf,
title   = {The influence of the customer relatioship management strategy on Brazilian travel and tourism agencies' internet initiatives},
author = {Barros, Fábio Meletti de Oliveira and Nogueira, Antonio Roberto Ramos and Mazzon, José Afonso},
year = {2010},
publisher = {International Association for Tourism Policy},
booktitle   = {International Conference of Tourism Development and Management - ICTDM 2009}
}