@inproceedings{inproceedings901338b8,
title   = {Using performance indicators to improve technical service in an academic library: a case study from the São Paulo University Law School},
author = {Celere, Milena and Rocha, Ednéia Silva Santos},
year = {2012},
publisher = {University of York},
booktitle   = {Northumbria International Conference on Performance Measurement in Libraries and Information Services}
}