@inproceedings{inproceedingse0d29a0c,
title   = {Deriving service level agreements from business level agreements: an approach towards strategic alignment in organizations},
author = {Barros, Vitor Almeida and Fantinato, Marcelo and Salles, Guilherme Banduki Margarido and Albuquerque, João Porto de},
year = {2014},
publisher = {SciTePress},
booktitle   = {International Conference on Enterprise Information Systems - ICEIS 2014}
}