@article{articlea7bf4daf,
title   = {Business process point analysis: survey experiments},
author = {Baklizky, Maruscia and Fantinato, Marcelo and Thom, Lucineia Heloisa and Sun, Violeta and Hung, Patrick C. K},
year = {2017},
doi = {10.1108/BPMJ-03-2016-0061},
journal   = {Business Process Management Journal}
}