@article{article3b2778f0,
title   = {Competing scales for measuring perceived quality in the electronic retail industry: a comparison between E-S-Qual and E-TailQ},
author = {Lopes, Evandro Luiz and Freire, Otávio Bandeira de Lamônica},
year = {2019},
doi = {10.1016/j.elerap.2019.100824},
journal   = {Electronic Commerce Research and Applications}
}